Speaker · iKN Italy

Speaker 2026

Luca Briaschi

Marketing & Communication Manager
Anytime Fitness

Davide Sutton

E-commerce & Digital Marketing Director
Le Sac

Serena Onorato

Head of Loyalty
Eni Plenitude

Letizia Olivari

Letizia Olivari

Direttore Responsabile
CMI Customer Management Insights

Noemi Hernandez

Noemi Hernandez

Customer Value e Digital Marketing Manager
Iren Luce e Gas

Aurelio Ciancitto

Aurelio Ciancitto

Head of Marketing
HDI Assicurazioni

Francesca Scudeletti

Responsabile Customer Center
Sara Assicurazioni

Lorenzo Grassis

Lorenzo Grassis

Business Development Manager – Digital Health
Blue Health Center – Reale Group

Speaker 2025

Serena Onorato

Head of Loyalty
Eni Plenitude

Costantino Criaco

Costantino Criaco

Co-Direttore Generale
Farmacie Stilo

Ginevra Cirri

Brand Manager
Ariston Group

Alicja Gackowska

Alicja Gackowska

Service Design Manager
Eni Plenitude

Marco Spagnuolo

Marco Spagnuolo

Head of Conversational AI Solution
Swiss Re – SVIZZERA

Valeria Fai

Head of Market Research and Insights
Eni Plenitude

Davide Sutton

E-commerce & Digital Marketing Director
Le Sac

Alessandra Guazzi

Alessandra Guazzi

Responsabile BU Canale Diretto Consumer Responsabile Pricing & Analytics
Bene Assicurazioni

Paolo Costa

Senior E-commerce e CRM Manager
Trenord

Luca Briaschi

Marketing & Communication Manager
Anytime Fitness

Letizia Olivari

Letizia Olivari

Direttore Responsabile
CMI Customer Management Insights

Federico Girotti

Federico Girotti

PMO
AGSM AIM Energia

Marco Vodopivec

Marco Vodopivec

CVM Manager
E.ON

Mariarita Varaschini

Mariarita Varaschini

Customer Service & Aftersales Manager
Thélios

Antonio Filoni

Head of Innovation and Digital Offering
BVA Doxa

Roberto Monzani

Roberto Monzani

Media House Director
FC Internazionale Milano

Fulvio Furbatto

Fulvio Furbatto

CEO & Founder
Advice Group

Giulia Greta Pochettino

Giulia Greta Pochettino

E-Commerce Category Manager
Carrefour Italia

Andrea Zanzottera

Andrea Zanzottera

Head of Data Intelligence & Cross Selling
Banca Widiba

Fabiola Graziosi

Fabiola Graziosi

Giornalista e Co-Founder
Acrimònia Studios

Antonio De Angelis

Antonio De Angelis

E-commerce Manager
Carpisa

Giuseppe Miriello

Giuseppe Miriello

Digital Director IT, E-Commerce & CRM
MIAMO

Gaetana Franco

Marketing Loyalty Expert
Eni Plenitude

David Ciamberlano

David Ciamberlano

Director Sales Engineer Italia
Ping Identity

Letizia Cavallaro

Letizia Cavallaro

Marketing Loyalty Expert
Eni Plenitude

Loris Ambrosini

Loris Ambrosini

Chief Commercial Officier
Concentrix

Simone Masiani

e-Commerce Specialist
Carrefour

Mario Palumbo

Product Owner Marketing
Eni Plenitude

Giuseppe Conte

Head of Brand & Customer Experience
Banca Widiba

Andrea Di Gioia

Andrea Di Gioia

UX/UI Designer
E.ON

Mauro Stella

Head of Customer Lifetime Value Management
Eni Plenitude

Gian Battista Baà

Gian Battista Baà

Head of Digital Marketing e Advertising – Retail & SME Banking Division
Intesa Sanpaolo

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